This policy outlines the conditions under which customers may amend or cancel their service appointments booked through www.spintechrepair.com. Spintechrepair conducts its operations in strict accordance with the consumer protection regulations of the Federal Republic of Germany and the European Union.
- Service Delivery Process and Deposit Structure
To provide a transparent understanding of our operations, our service delivery process functions as follows:
Website Prices as Deposits: The prices displayed on our website act strictly as a Booking and Diagnostic Deposit. This payment is required to initiate your service request, secure an appointment slot, and cover the administrative arrangement and initial on-site assessment by our personnel.
On-Site Assessment: Upon dispatch, a service professional will attend the designated location to assess the appliance.
Transparent Quoting: The initial deposit does not represent the final cost if extensive labour or specific replacement components are required. Should further work be necessary following the diagnostic assessment, an itemised quotation will be provided on-site. No additional charges will be incurred without the explicit prior approval and authorisation of the customer. If the customer declines the additional work, the service concludes, and the initial deposit is retained solely for the completed diagnostic assessment.
- Statutory Right of Withdrawal
In accordance with EU and German consumer protection laws, consumers generally hold a statutory right to withdraw from a distance contract within 14 days of its conclusion without providing a reason.
Commencement of Services During the Withdrawal Period:
If you explicitly request that our on-site service (the dispatch and diagnostic visit) commences before the expiration of the 14-day withdrawal period, you acknowledge and agree that your statutory right of withdrawal will cease entirely once this initial requested service has been fully performed.
- Amending an Appointment
Customers wishing to modify the date or time of a scheduled appointment must contact Spintechrepair as soon as reasonably possible. We will make reasonable efforts to accommodate rescheduling requests, subject to personnel availability and operational capacity. If an alternative appointment cannot be suitably arranged, the request will be processed as a cancellation under the terms outlined below. - Cancellation Terms
To ensure fair resource allocation, cancellations are managed under the following conditions:
Cancellations Prior to Dispatch: If a customer submits a valid cancellation request before the service professional has been dispatched to the service address, the customer is entitled to a full refund of the Booking and Diagnostic Deposit.
Cancellations Upon or After Dispatch: If an appointment is cancelled by the customer after the service professional has been dispatched, or if the customer is completely unreachable at the agreed location during the scheduled appointment time, the Booking and Diagnostic Deposit will be retained to cover the incurred dispatch and operational costs.
- Refund Processing
Where a refund is applicable under this policy or statutory law, the approved amount will be processed back to the original payment method used during checkout. Refunds are strictly administered within the timeframes mandated by applicable statutory regulations. - Contact Information
To submit a cancellation or amendment request, please contact us using the details provided below. Including your booking reference in your communication will assist us in processing your request efficiently.
Brand: Spintechrepair
Company: [XXX]
Website: www.spintechrepair.com
Email: furniture@steadymountpro.com
Telephone: [XXX]
Business Address: [XXX]