Spintechrepair respects the privacy of individuals who visit our website, submit an enquiry, make a service booking, or otherwise communicate with us.
This Privacy Policy explains how personal data is collected, used, stored, and disclosed when you use www.spintechrepair.com or arrange a washing machine repair service through our website. We process personal data in strict accordance with the General Data Protection Regulation (Regulation (EU) 2016/679), applicable German data protection legislation, and other relevant European data protection requirements.

1. Data Controller
   The controller responsible for the processing of personal data through this website is:
   Company: [XXX]
   Brand: Spintechrepair
   Website: www.spintechrepair.com
   Email: [XXX]
   Telephone: [XXX]
   Business Address: [XXX]

For data protection enquiries or requests concerning your personal data, you may contact us using the contact details above.

2. Personal Data We Collect
   Depending on how you use our website and services, we may collect information such as:

Name and surname;

Email address and telephone number;

Billing and service addresses;

Appointment details and washing machine service requirements;

Booking and order information;

Payment-related metadata necessary to process and reconcile a booking;

Communications between you and Spintechrepair;

Information submitted through contact or booking forms;

Website usage information where applicable.

We seek to limit the information collected to what is strictly relevant to the particular purpose for which it is processed.

3. Information Provided During a Service Booking
   When you submit a service booking, we process the information required to identify the booking, communicate with you, and arrange the requested service. The information supplied during checkout must be accurate and kept up to date to enable us to fulfill our service obligations.
4. Service Booking and Order Process
   Our website operates on a service-booking basis, requiring an initial booking deposit.
   We process your personal data and associated booking information to establish and administer the service appointment. Where additional work or chargeable services are subsequently requested and explicitly agreed upon, we will process your data to generate the necessary final invoicing.
   Personal data associated with the booking may therefore be used to:

Receive and record the booking request;

Process the initial booking deposit and any subsequent authorized payments;

Communicate appointment arrangements and service updates;

Administer invoices, accounting records, and business documentation;

Comply with applicable legal obligations.

5. Legal Bases for Processing
   Depending on the circumstances, personal data may be processed on one or more of the following legal bases under Article 6 of the GDPR:

Contractual necessity: Processing necessary to perform a contract for a requested service or take steps prior to entering a contract.

Legal obligations: Processing necessary to comply with accounting, tax, record-keeping, and other statutory requirements.

Legitimate interests: Processing for business administration, managing customer communications, and establishing or defending legal claims.

Consent: Where required, we will request explicit consent before processing. You may withdraw this consent at any time.

6. Payment Security and Booking Records
   When you place a booking, information necessary to record and reconcile the transaction is processed.
   We prioritize your financial security. We do not process, collect, or store complete credit card numbers or sensitive authentication data on our servers. All payment transactions are encrypted and securely processed directly by our PCI-compliant third-party payment gateways.
   Transaction records retained by us are limited to the booking amount, transaction reference, date of payment, and information necessary to associate the payment with the relevant order.

7. Communications
   We may use the contact information supplied by you to communicate regarding booking confirmations, appointment changes, administrative matters, payment records, and customer service enquiries necessary for the performance of the service.
8. Website Contact Forms
   If you contact us through a contact form, we process the information solely for the purpose of responding to your enquiry and handling the matter raised. We do not use this information for unrelated marketing purposes merely because it has been provided to us.
9. Appointment and Service Information
   Information concerning the requested service, appliance description, and preferred appointment arrangements is processed only to the extent reasonably required to administer the relevant appointment and dispatch a qualified technician.
10. Cookies and Similar Technologies
    Our website uses cookies and similar technologies to enable essential website functions, remember preferences, and understand website usage. Where applicable law requires consent for non-essential cookies, those technologies will only be used after explicit consent has been obtained via our cookie management interface.
11. Website Usage Information
    As part of ordinary website operation, technical information (such as IP address, browser type, date/time of access, and referring website) may be processed to ensure website functionality, security, and legal compliance.
12. Data Recipients
    Personal data may be disclosed to trusted service providers involved in our business operations, including:

Website hosting and infrastructure providers;

Accounting and administrative service providers;

Secure payment processing service providers;

Professional advisers and public authorities where required by law.

Recipients only receive information relevant to their specific purpose. Where a service provider processes data on our behalf, appropriate Data Processing Agreements (DPAs) are in place as required by the GDPR.

13. International Data Transfers
    Where personal data is transferred outside the European Economic Area (EEA), we implement measures required by applicable data protection law, such as standard contractual clauses or relying on European Commission adequacy decisions.
14. Data Retention
    We retain personal data only for as long as reasonably necessary for the purposes for which it was collected. Booking, accounting, and business records may be retained for specific periods as prescribed by German commercial and tax legislation. Once there is no continuing legal basis for retention, data is securely deleted.
15. Your Data Protection Rights
    Subject to the limitations of applicable law, you have the right to request access to, correction of, or erasure of your personal data. You may also request the restriction of processing, data portability, and the right to withdraw consent.
16. Right to Object
    Where processing is based on legitimate interests or for direct marketing purposes, you have the right to object to such processing on grounds relating to your particular situation in accordance with the GDPR.
17. Exercising Your Rights
    To exercise any data protection rights, please contact us using the details in Section 1. We may request reasonable identification to prevent unauthorized data disclosure.
18. Complaints to a Supervisory Authority
    You have the right to lodge a complaint with a competent data protection supervisory authority if you believe your personal data is being processed in violation of the GDPR.
19. Data Protection by Design
    Spintechrepair operates with strict adherence to the principles of data minimization, purpose limitation, and appropriate organizational security measures to protect your information.
20. Changes to This Privacy Policy
    This Privacy Policy may be updated to reflect changes in legislation or business operations. The current version will always be published on this website.
21. Contact Information
    For privacy-related enquiries or requests concerning your personal data, please contact:
    Spintechrepair
    Company: [XXX]
    Business Address: [XXX]
    Email: [XXX]
    Telephone: [XXX]
    Website: www.spintechrepair.com