These Terms and Conditions govern the use of www.spintechrepair.com and the booking of washing machine repair and maintenance services offered by Spintechrepair. By submitting a service booking through our website, you acknowledge that you have read and understood these Terms and Conditions.

  1. Business Information
    Brand: Spintechrepair
    Company: [XXX]
    Website: www.spintechrepair.com
    Email: [XXX]
    Telephone: [XXX]
    Business Address: [XXX]
    Spintechrepair provides washing machine repair and maintenance services arranged by appointment.
  2. Scope of Services
    The services available through our website are intended for washing machine repair and related maintenance requirements. Each service listing provides information concerning the general scope of the selected service and the applicable booking amount.
    The exact requirements of an individual service may vary depending on the circumstances identified during the on-site appointment. No additional chargeable work will ever be undertaken without the explicit prior approval of the customer.
  3. Website Prices Are Booking and Diagnostic Deposits
    All prices displayed on our website are Booking and Diagnostic Deposits.
    This deposit is paid when the customer places a booking and is used to secure the appointment and cover the initial dispatch and diagnostic assessment by our technician.
    The displayed deposit does not automatically represent the complete final price of every possible repair. The final amount may depend on the actual requirements identified during the appointment.
    If additional charges for labor or parts apply, we will provide a clear, itemized quote. Customers are never required to accept additional chargeable work. If you decline the additional work, the initial deposit will be retained solely to cover the call-out and diagnostic service provided.
  4. Service Booking Process
    The service booking process generally follows these stages:

Step 1 – Select a Service: The customer selects the service most appropriate to their requirement.

Step 2 – Provide Booking Information: The customer provides accurate contact and service address details.

Step 3 – Pay the Booking Deposit: The customer completes payment of the displayed booking deposit through our secure checkout.

Step 4 – Booking Confirmation: We review the request and arrange the appointment, sending confirmation via email or telephone.

Step 5 – Appointment: The technician arrives at the agreed date and time to assess the appliance.

Step 6 – Service Completion & Transparent Quoting: If the work falls entirely within the selected service, it will be completed immediately. If further chargeable work is required, you will be provided with a final quote. No further work will proceed, and no extra charges will be billed, without your explicit authorization.

  1. Appointment Arrangements
    Appointments are arranged according to the information provided during the booking process and available capacity. Customers should provide accurate information and promptly notify us of any changes. We may reschedule appointments due to circumstances outside reasonable control.
  2. Customer Responsibilities
    Customers are expected to provide accurate contact information, reasonable access to the service location, and prompt notification of any material changes affecting the booking.
  3. Additional Work and Charges
    During an appointment, circumstances may arise that require work outside the scope of the initial diagnostic booking. We will clearly explain the required additional work and provide an exact quote. No additional charges will be processed without your explicit, on-the-spot agreement. If you do not agree to the additional chargeable work, the service concludes with the diagnostic assessment, covered by your initial deposit.
  4. Payment
    Payment of the booking deposit is required at checkout to secure the appointment. Payment information is securely processed through the payment method made available at checkout.
  5. Cancellation and Appointment Changes
    Customers wishing to cancel or change an appointment should contact us as soon as possible.

If you cancel the appointment before a technician is dispatched, you are entitled to a full refund of your deposit.

Requests to change an appointment are subject to availability.

  1. Statutory Right of Withdrawal
    Where a consumer enters into a qualifying distance service contract, the consumer generally has a statutory withdrawal period of 14 days under German and EU law.
    However, if you expressly request that our repair service begins (e.g., an urgent appointment) before the expiry of the 14-day withdrawal period, you acknowledge that your right of withdrawal will cease once the requested service (the dispatch and diagnostic visit) has been fully performed.

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  1. Legal Consumer Rights
    Nothing in these Terms is intended to exclude or limit mandatory rights granted to consumers under German or European Union law.
  2. Service Information and Customer Approval
    Customers should review the service description before placing a booking. Additional chargeable work will not be treated as included in the original deposit unless it is expressly included in the selected service description.
  3. Service Access
    The customer is responsible for providing reasonable access to the location specified for the appointment. If access cannot be provided, the appointment may need to be rearranged.
  4. Communications
    We may communicate with customers by email or telephone regarding bookings, appointment changes, and service enquiries. Customers should ensure their contact details remain accessible.
  5. Service Records
    Information relating to a booking may be retained for administrative, accounting, and legal record-keeping purposes in accordance with our Privacy Policy.
  6. Website Information
    We aim to keep service descriptions and prices accurate. If an obvious technical error occurs, we will correct it and handle affected bookings in accordance with applicable law.
  7. Website Availability
    Temporary interruptions may occur due to maintenance. This does not affect statutory consumer rights concerning an existing service contract.
  8. Intellectual Property and Website Content
    The content displayed on www.spintechrepair.com is provided for the operation of our website. Customers may not commercially exploit website content without permission.
  9. Limitation of Liability
    Spintechrepair remains responsible for obligations imposed by mandatory applicable law. Nothing excludes liability where it is not permitted under German or EU law.
  10. Events Beyond Reasonable Control
    Appointments may be affected by severe weather, transportation issues, or other events beyond reasonable control. We will seek to arrange an alternative where practicable.
  11. Complaints and Customer Enquiries
    Customers with a question or complaint should contact us using the information provided below, including their booking reference where available.
  12. Governing Law
    These Terms are governed by the laws applicable to the contractual relationship, subject to mandatory consumer protection provisions in the consumer’s country of residence (including German civil and consumer law where applicable).
  13. Amendments to These Terms
    We may update these Terms to reflect changes to our services or legal requirements. The version applicable at the time of booking will apply.
  14. Contact Information
    Spintechrepair
    Company: [XXX]
    Business Address: [XXX]
    Email: [XXX]
    Telephone: [XXX]
    Website: www.spintechrepair.com

By submitting a booking through www.spintechrepair.com, the customer confirms that they have had an opportunity to review the applicable service information and these Terms before completing the booking.

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