About Spintechrepair

Our services are arranged on a booking basis. The prices displayed on our website act as a Booking and Diagnostic Deposit to secure your appointment and cover the initial on-site assessment. It is not necessarily the final total cost of the repair. Where additional work, replacement parts, or other chargeable services are required, a final quote will be provided. No additional charges will ever be incurred without your explicit prior approval.

Our Service Process

1. Select a Service
Customers may review the available washing machine repair services on our website and select the option that best fits their needs. Each service page outlines the general scope of assistance and the required booking deposit.

2. Submit Your Booking
After selecting a service, customers provide the necessary details for us to arrange the appointment. Please ensure all appliance information and contact details supplied are accurate so we can adequately prepare for the visit.

3. Payment of the Deposit
The amount processed at checkout is the service booking deposit. This payment secures your appointment slot and covers the technician’s dispatch and initial on-site diagnostic assessment.
Please note that this deposit covers the reservation and assessment phase. It does not automatically cover all potential repair labor or replacement parts. If your appliance requires work beyond the initial scope, a detailed assessment and final quote will be provided on-site.

4. Booking Confirmation
Once the booking request and deposit payment have been successfully processed, we will confirm your service appointment via the contact information provided. We aim to provide clear scheduling details and any necessary preparation instructions prior to the technician’s arrival.

5. On-Site Service & Transparent Quoting
A service professional will arrive at the designated location at the scheduled time. The technician will thoroughly assess the washing machine and discuss the necessary solutions with you.

If the issue can be resolved within the scope of the initial booking deposit, the service will proceed immediately.

If further extensive labor or specific replacement parts are required, you will be provided with a clear, itemized quote. No further chargeable work will be carried out unless you explicitly approve and authorize the additional costs. If you choose not to proceed with the quoted additional repairs, the initial deposit will be retained solely as the call-out and diagnostic fee.

6. Completion of the Service
Following the successful completion of the authorized service, the technician will walk you through the work performed, provide a final service summary, and offer maintenance advice to keep your appliance running smoothly.

Deposit, Billing, and Additional Charges
The initial prices displayed on Spintechrepair are intended to secure the appointment and cover diagnostic efforts. They are fully transparent and deductible: if you approve the final repair quote, the initial deposit will be credited toward your final total balance. We strictly adhere to a “no hidden fees” policy. Customers will never be forced to pay charges that were not properly disclosed and mutually agreed upon beforehand.

Consumer Rights & Cancellations
Spintechrepair fully respects and complies with the mandatory consumer protection rights applicable to customers in Germany and across the European Union.

Right of Withdrawal: Under EU consumer rules, you generally have a statutory right to withdraw from a distance service contract within 14 days from the conclusion of the contract.

Service Execution: If you explicitly request that our repair service begins (e.g., scheduling a next-day appointment) before the 14-day withdrawal period expires, you acknowledge that your right of withdrawal will cease once the requested service (the dispatch and diagnostic visit) has been fully performed.

Cancellations: If you need to cancel or reschedule your appointment before the technician is dispatched, please contact us immediately for a full refund of your deposit, in accordance with applicable statutory requirements.

Spintechrepair is committed to operating strictly in accordance with European consumer protection laws, ensuring every customer receives honest, professional, and compliant service.

Company: Hausgeräte Depot Service GmbH
Registration No.: HRB 771757, Amtsgericht Stuttgart
Address: Industriestraße 25, 71522 Backnang, Germany
Phone: + 49 7191903767
Email: washing@spintechrepair.com